Help With Electricity Bills

Are you a low-income earner paying for their own electricity? Are you behind in payments to your electricity provider? You might be eligible for help paying your bill through our utilities support programs.

The Low-Income Energy Assistance Plan (LEAP) grant is available for low income earning residential customers of Alectra Utilities who reside on the Hamilton Mountain. For more information call 905 574 1334, extension 207.

If you wish to apply for the LEAP grant at Neighbour to Neighbourplease review the following information:

  • Electricity arrears on the household Alectra account must be both…
    • a minimum of 24 days past due and
    • a minimum of $400 owing.
  • LEAP grants are a maximum of $500, or $600 if your home is heated primarily by electricity. *Electric heating does not include heating with portable space heaters* Alectra will confirm if the household is heated primarily by electricity and applicants that do not meet this criterion will be limited to the $500 grant maximum.
  • Income verification must be provided for all household members 18 years and older. Income can be verified in one of the following ways:
    • 2 months of pay stubs;
    • 2 months of bank records showing all deposits;
    • 2020 Income Tax Notice of Assessment; 
    • Monthly income statements from a pension such as Ontario Works (OW) or Ontario Disability Support Program (ODSP);
    • Education grant, loan or bursary statements. (Loans will be calculated as $0 income because they must be repaid.)
  • You will be asked to provide identification for all household members.
  • You will be required to provide proof of residence using one of the following:
    • Mortgage
    • Rental or lease agreement
    • Proof of rent or mortgage payment
  • You will be required to verify the Alectra account and the current arrears by:
    • Providing the most recent monthly electricity bill
    • Providing the most recent arrears notice (this can include a PAST DUE, FINAL, REMINDER or other notice of monies that are owing on your Alectra account.)

Please Note:

  • Do you also pay for your own water usage? If you do, any arrears accrued from water usage will not be included in the $400 minimum threshold. If you are unsure if water usage is included in your total arrears, please contact Alectra directly to confirm.
  • Arrears will be confirmed with Alectra, and if they are less than $400, the grant cannot be processed.
  • If you are a Hydro ONE customer, please contact the United Way of Greater Muskoka at leap@uwsimcoemuskoka.ca or call 855 487 5327.
  • If your electricity bill comes from a different company (WYSE, Yes Energy or others,) please call Neighbour to Neighbour because you might still qualify for a grant.
  • LEAP grants from Neighbour to Neighbour are limited to households on the Hamilton mountain. If you live in the lower city, please call the Housing Help Centre at (905) 526-8100, or email fsp@housinghelpcentre.ca for more information about their LEAP process.

 

The Ontario Electricity Support Program (OESP) monthly rebate is available for low income earning residential electricity customers who reside on the Hamilton Mountain. For more information call 905 574 1334, extension 207.

If you wish to apply for the OESP rebate at Neighbour to Neighbourplease review the following information:

  • The OESP provides a monthly credit to eligible customers based on household income and household size.
  • The credit is applied directly to your electricity bill.
  • You can apply at any time.
  • You can find additional information about this program and apply on your own here
  • If you apply for the OESP at Neighbour to Neighbour, income verification must be provided for all household members 18 years and older. Income can be verified in one of the following ways:
    • 2 months of pay stubs;
    • 2 months of bank records showing all deposits;
    • 2020 Income Tax Notice of Assessment;
    • Monthly income statements from a pension such as Ontario Works (OW) or Ontario Disability Support Program (ODSP);
    • Education grant, loan, or bursary statements. (Loans will be calculated as $0 income because they must be repaid.)
  • You will be required to verify your electricity account by providing your most recent electricity bill.

“I received help with more than just money toward my bills. I had no idea that there was so much help available for people during tough times.”

Next Steps

Call us to book an appointment.

905 574 1334   ext. 207

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